Services & Capabilities
TSB combines strategy, operations, systems, technology, performance, and implementation to help service businesses improve how they work and grow.
Explore CapabilitiesHow We Help
Each engagement is shaped around the client's objectives, operational realities, and opportunities for improvement.
TSB helps businesses clarify direction, identify opportunities, and develop practical strategies that support sustainable growth.
We examine how a business operates day to day to identify inefficiencies, bottlenecks, workflow problems, and practical opportunities for improvement.
TSB helps businesses strengthen digital infrastructure and make better use of technology to reduce manual work, improve information flow, and increase efficiency.
We help businesses understand the operational factors affecting performance and profitability, then develop a clearer path to improvement.
Initial Area of Specialization
TSB brings practical experience in caregiving, scheduling, coordination, administration, and care-related operations. Home care is an important area of specialization, while our broader work supports service-based businesses across industries.
Creating more organized and efficient processes for registering, onboarding, and preparing caregivers.
Improving workflows to reduce manual work, minimize delays, and coordinate caregivers with client needs.
Improving repetitive communication between administrators, caregivers, clients, and other stakeholders.
Identifying tasks that slow the business down and developing practical ways to simplify them.
Helping agencies make better use of existing technology and platforms.
Strengthening coordination between caregivers, schedules, management, and operational requirements.
Creating clearer visibility into operational activity, workflows, team performance, and improvement areas.
Reducing operational complexity, improving resource utilization, and supporting sustainable profitability.
Customized Consulting
TSB develops consulting engagements and implementation support around the client's objectives, challenges, and operational requirements.
Discuss Your BusinessWho We Serve
Building the right strategy, systems, processes, and operational foundation from the beginning.
Strengthening operations and systems as the business expands.
Improving efficiency, performance, profitability, and scalability.
Supporting staffing, scheduling, onboarding, administration, technology, performance visibility, and operational efficiency.
Businesses seeking strategic, operational, process, systems, or technology improvements.
Selected Client Experience
Examples of how TSB has improved systems, workflows, technology, and operational foundations.
Tender Angels Homecare Agency | Washington
TSB streamlined scheduling and communication and developed an online caregiver registration system. More than 530 caregivers registered during the three-month engagement, while manual scheduling and notification work was significantly reduced.
Kizuna Home Care | Washington
TSB established a streamlined caregiver registration process and helped maximize use of the scheduling platform. Approximately 150 caregivers registered within one month, reducing administrative effort and improving scheduling and onboarding.
Interim Healthcare | Washington
TSB optimized AxisCare and improved scheduling, caregiver matching, and communication workflows. Time spent on these processes fell by approximately 30%, improving efficiency and reducing administrative staffing requirements.
Clasic Cleaners LLC | California
TSB supported development of a website, professional email systems, branding, and a custom scheduling and communication application integrated with payroll. The application removed the need for a separate scheduling platform and created an additional rental revenue opportunity.
Signature Lux | Notary Services | California
TSB developed a customized application that centralized order management, scheduling, communication, and scanback management.
Taxes by Luna LLC | California
TSB developed the company's website and helped establish an actionable business plan, operations plan, and standard operating procedures.
